Contact us at email@example.com for any issues and we’ll help to resolve them! But please check below our refund and returns policy first;
You can return your order free of charge within 14 days. Please note that the tag must be attached and the item cannot be worn or washed.
Please note: In case you’re from outside the EU, please attach the Commercial Invoice to the package as well. You can find the Return label and Commercial Invoice in the email.
- We only replace items if they are defective or damaged.
- Send us an email at firstname.lastname@example.org with all the information and photos of the issue. Exchanges are accepted for items in stock only.
- Any claims for misprinted/damaged/defective items must be submitted within 7 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 7 days after the estimated delivery date.
- If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- To complete your return, we require a receipt or proof of purchase.
- When exchanging an item it must not be worn, washed, damaged, or altered in any way. Do not ship any merchandise back without getting confirmation from us and the correct return address.
- We do NOT accept returns or exchanges on custom made clothing and accessories as they are made on request on each order so please ensure that the sizes, designs and styles are correct.
Reasons for Returns
- Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
- Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment.
- We advise to contact us at email@example.com before returning any products. We do not refund orders for buyer’s remorse, and size exchanges.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds:
- If you haven’t received a refund yet, first check your bank account again
- Contact your credit card company, it may take some time before your refund is officially posted.
- Contact your bank, there is often some processing time before a refund is posted.
- If you’ve done all of this above and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
- Only regular priced items may be refunded, unfortunately sale items cannot be refunded.